KTP Training Programs
Request Prashanthan Thurairajah for Corporate Tailor-made Training
Contact KT PrashanthanAchieving Excellence in Customer Service
Main areas on customer service that cover by KTP on AECS Training;
• Change and Look at BIG Picture
• Understanding the Customer
• What do Customers Expect
• Types of Customers & How to Treat Them
• Body Language for Customer Service
• Create Great First Impression
• Customer Retention
• Winning Back Lost Customers
Winning Higher Sales
Main areas on Higher Sales that cover by KTP on WHS Training;
• What makes a Salesperson Successful
• Consumer Buying Decision Process
• Process for Higher Sales
• The Five Factors for Success in Sales
• Customer Loyalty Ladder
• CRM for SMART Sales
• Handling Common Responses & Objections
• Sales Closing Strategies
• Sales During VUCA Time
Business Masterclass Crash Course
Main areas on Business that cover by KTP on BMCC Training;
• Money Mastery
• Sales Mastery
• Team Mastery
• Business Mastery
Learning Marketing Fast
Main areas on Marketing that cover by KTP on LMF Training;
• Evolution of Marketing and Marketing Environment
• Marketing Mix & Marketing Research
• Decision Making & STP
• Marketing Planning & Control
• Digital Marketing & Marketing During Crisis
Soft Skills for Success
Main areas on Soft Skills that cover by KTP on SSS Training;
• Effective Presentation Skills
• Time Management
• Personal Leadership
• Professional Etiquette
• Self-motivation, Confident and Cooperative
• Personal Branding
Soft Skills for Career Success
Main areas on Soft Skills that cover by KTP on SSCS Training;
• Effective Communication
• Professional Presentation
• Problem Solving
• Teamwork & Collaboration
• Networking
• Lifelong Learning
